At My Ananya, we want you to love your purchase. We carefully check and pack every order to ensure that you receive your products in perfect condition. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns under the following conditions:

• The return request must be raised within 7 days of receiving the order.
• The product must be unused, unworn, unwashed, and in its original condition.
• The original packaging, tags, labels, and accessories (if any) must be intact.
• Products returned without original packaging or with signs of use may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Products damaged due to customer handling or improper use.
• Items without original tags, packaging, or accessories.
• Personalized or customized products.
• Products marked as “Non-Returnable” on the product page.
• Any item that does not meet our quality inspection standards.

Exchange Policy

We offer exchanges for eligible products subject to availability.

To request an exchange:

1. Contact us within 7 days of delivery.
2. Share your order number and reason for exchange.
3. Our team will verify the request.
4. Once approved, the replacement product will be processed.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative solution.

How to Request a Return or Exchange

To initiate a return or exchange:

1. Contact our customer support team with:
   • Order number
   • Registered email/phone number
   • Product details
   • Reason for return/exchange
   • Photos/videos (if the product is damaged or incorrect)
2. Our team will review your request and provide further instructions.

Refund Policy

Once we receive and inspect the returned product:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued through the original payment method.
• Shipping charges (if applicable) may not be refundable unless the product received was damaged, defective, or incorrect.

Damaged or Wrong Product Received

If you receive:

• A damaged product
• A defective item
• A wrong product

Please contact us within 48 hours of delivery with clear images/videos of the product and packaging. We will assist you with a replacement or appropriate resolution.

Return Shipping

• Customers may be responsible for return shipping charges unless the product received is damaged, defective, or incorrect.
• Return shipments must be properly packed to avoid damage during transit.

Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

Contact Us

For any return or exchange-related queries, please contact:

Website: https://myanaya.com
Email: sales@myanaya.com

Thank you for shopping with My Anaya. We appreciate your support and are always committed to providing the best customer experience

Shipping & Delivery Policy

At MyAnanya, we are committed to providing a smooth and reliable shopping experience. We ensure that your orders are carefully packed and delivered safely to your doorstep.

Order Processing Time

• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is shipped, you will receive a confirmation message/email with tracking details (where applicable).

Shipping Time

Delivery timelines may vary depending on your location:

• Within India: Estimated delivery time is 3–7 business days after dispatch.
• Remote locations: Delivery may take additional time depending on courier availability and location accessibility.

Please note that delivery timelines are estimates and may vary due to circumstances beyond our control, such as weather conditions, courier delays, public holidays, or unforeseen events.

Shipping Charges

• Shipping charges are calculated based on your order value, delivery location, and package weight.
• Any applicable shipping charges will be displayed during checkout before completing your purchase.
• We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, tracking details will be shared through email/SMS/WhatsApp (if provided during checkout).

You can use the tracking information to monitor your order status until delivery.

Delivery Attempts

• Our courier partners will attempt delivery at the address provided by you.
• Please ensure that someone is available to receive the package.
• In case of unsuccessful delivery attempts, the courier company may contact you or retry delivery according to their policy.

Incorrect Address Information

Customers are responsible for providing accurate delivery details during checkout.

My Ananya will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged or items are missing:

• Please contact us within 48 hours of delivery.
• Share your order details along with clear photos/videos of the package and product.
• Our team will review the issue and assist you with the appropriate solution.