Terms & Conditions

Last Updated: August 2026

Welcome to My Ananya (myananya.com). These Terms & Conditions govern your use of our website and your purchase of products from My Ananya. By accessing our website or placing an order, you agree to be bound by these terms.

Please read these Terms & Conditions carefully before using our website.

1. About My Ananya

My Ananya is an online fashion store offering stylish and quality fashion products to customers. We aim to provide a smooth, secure, and enjoyable shopping experience.

Throughout these terms, “we”, “us”, and “our” refer to My Ananya, and “you” refers to the customer or website visitor.

2. Website Usage

By using our website, you agree that:

You will use this website only for lawful purposes.
You will provide accurate and complete information while placing orders.
You will not misuse, copy, modify, or distribute any website content without written permission.
You will not attempt to damage, hack, or interfere with website security.

We reserve the right to restrict access or cancel accounts/orders if we find any misuse of our website.

3. Product Information

We make every effort to display accurate product images, descriptions, colours, sizes, and prices.

However:

Actual product colours may slightly vary due to screen settings and lighting conditions.
Product availability may change without prior notice.
We reserve the right to correct pricing, descriptions, or product information errors.

4. Orders & Order Acceptance

When you place an order on My Ananya:

You agree that all details provided by you are correct.
You will receive an order confirmation after successful order placement.
Order acceptance is subject to product availability and payment confirmation.

We reserve the right to cancel or refuse any order due to:

Product unavailability
Incorrect pricing information
Payment issues
Suspicious or fraudulent activity

If an order is cancelled after payment, the eligible amount will be refunded according to our refund policy.

5. Pricing & Payments

All prices displayed on our website are in Indian Rupees (₹).
Product prices may change without prior notice.
Customers must complete payment using available payment methods provided during checkout.
We use secure payment gateways to process transactions.

My Ananya is not responsible for payment failures caused by banking issues, payment gateway problems, or incorrect customer details.

6. Shipping & Delivery

We process orders after successful payment confirmation.
Delivery timelines may vary depending on location and courier services.
Customers must provide accurate shipping details.
Delays caused by courier companies, weather conditions, strikes, or unexpected events are beyond our control.

Please check our Shipping & Delivery Policy for complete details.

7. Returns & Exchanges

Customers can request returns or exchanges according to our Return Policy.

Products must generally be:

Unused
Unwashed
In original condition
With original packaging and tags

Certain products may not qualify for return due to hygiene, customization, or other reasons mentioned in our Return Policy.

Please review our Return Policy before placing an order.

8. Refund Policy

Approved refunds will be processed after verification of returned products.

Refunds may take time depending on:

Payment method
Bank processing time
Payment gateway policies

Shipping charges, if applicable, may not be refundable.

9. Customer Account

If you create an account on My Ananya, you are responsible for:

Keeping your login information secure.
Providing accurate account information.
All activities performed through your account.

Please notify us immediately if you notice unauthorized account activity.

10. Intellectual Property Rights

All content available on myananya.com, including:

Logo
Brand name
Product images
Text
Graphics
Website design

belongs to My Ananya and is protected by applicable intellectual property laws.

You may not copy, reproduce, or use our content without written permission.

11. Privacy & Customer Information

Your personal information is handled according to our Privacy Policy.

We collect information required to:

Process orders
Deliver products
Provide customer support
Improve our services

We do not sell customer information to third parties.

12. Promotions & Discounts

From time to time, My Ananya may offer:

Discount coupons
Promotional offers
Special campaigns

We reserve the right to modify, pause, or cancel promotional offers without prior notice.

13. Limitation of Liability

My Ananya will not be responsible for:

Indirect losses caused by website usage.
Delays caused by third-party services.
Incorrect information provided by customers.
Technical issues beyond our control.

14. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time.

Any changes will be published on this page. Continued use of our website after updates means you accept the revised terms.

15. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of Indian courts.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Website: https://myananya.com

Email: [Add Your Email Address]

Phone: [Add Your Contact Number]

Thank you for choosing My Ananya.